Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@hakoforge.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@hakoforge.com.

Damages and issues
Please inspect your order upon reception and if damaged during shipping please reject the order and contact us immediately so that we can evaluate the issue and make it right.

Cancellation Fee

• All order cancellations are subject to a cancellation fee of 6% of the purchase price, including orders that have not yet shipped.
• The cancellation fee will be deducted from your refund amount.
• The cancellation fee covers the payment processing fees charged to us on every order, which are not returned when an order is cancelled.

Restocking Fee

• Returns are subject to a restocking fee of 15% of the purchase price.
• The restocking fee will be deducted from your refund amount.
• Restocking fees are applied to cover the cost of processing the return and restocking the item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@hakoforge.com.