FAQ

Allowed until order is shipped, please contact support asap.

Accepted prior to shipping, if order has been shipped please contact support to make a refund request.

You have 30 calendar days from the date you received the item to initiate a return.

The item must be in the same condition as when you received it, unopened, and in its original packaging. all original accessories, manuals, and documentation must be included. a receipt or valid proof of purchase is required.

Before returning an item, please contact our customer service team at help@hakoforge.com to obtain a return merchandise authorization (rma) number.

Customers are responsible for the shipping costs associated with returning the item unless the return is due to our error.

Returns may be subject to a restocking fee of up to 15% of the purchase price, which will be deducted from your refund amount.

Once we receive and inspect your returned item, approved refunds will be processed within 7 business days to the original method of payment.

If the item was damaged in transit, please reject the shipment and contact our customer service team at contact@hakoforge.com immediately. we will arrange for a replacement or provide a full refund, including any shipping charges incurred.

Shipping costs are non-refundable, except in cases of our error.

Yes, you may cancel anytime before final payment to get a full refund, just email us your info at help@hakoforge.com

Please refer to our refund policy.